A grocery chain needed a faster, more robust system for managing new product requests. Microsoft Power Apps was the solution. Quickly and easily developed in ten days, the new app not only saved time, but it also boosted revenue through streamlined, product-ordering flow. Find out why it’s also popular with customers, and read their success story here:

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The importance of customer experience has taken off in recent years. As competition becomes the norm in many digital and application spaces, the interaction that the consumer has with a company becomes more important. CX is vital in helping a company retain its customers and grow its customer base through organic referrals.

Luckily, technology offers several ways for businesses to improve their customer experience. In this article, 11 members of the Forbes Technology Council explain some techniques businesses can use to improve their customers’ experience.

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Whether you want to spend a bit of time every day to master the core concepts of Azure or use it to narrow your focus—this resource will be invaluable to the immediate and future needs of your nonprofit organization.

You’re welcome to read the entire Learn Azure in a Month e-book, but we’d like to direct you to Part 4, which begins on page 267, titled “The Cool Stuff.” This section breaks down the most important Azure concepts into bite-sized lessons with exercises and labs—along with project files available in GitHub—to reinforce your skills. It covers how to integrate key technologies, including containers and Kubernetes, artificial intelligence and machine learning, and the Internet of Things.

View: Learn Azure in a month of lunches

In 2015, Finning decided to upgrade its customer experience strategy. The goal: to double down on interconnectivity and integration by using IoT devices to obtain data from all available touchpoints.

Watch this video to learn how Finning managed to overcome two of the construction industry’s main challenges—disconnected data and paper-based processes—and reap the benefits of digital transformation with Azure IoT.

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Bring the future into your organization today with AI. Pre-Built AI has cognitive services—deep learning cognitive capabilities ready to use, such as vision, speech, knowledge, translation, etc. Custom AI uses machine learning capabilities to analyze data to build artificial neural networks to address specific problems not covered by cognitive services. This infographic explores these two types of artificial intelligence.

View: Two types of artificial intelligence

As we enter a new decade, the number of IoT-connected devices is predicted to grow 3x from 2019 to 2020, totaling 21 billion devices. As competition increases, so does innovation, and companies across the world are coming up with new uses and applications for the ever-increasing number of devices that are turned on each day.

In this Entrepreneur.com article, you’ll learn how companies and startups are finding new market niches to exploit the near unlimited potential of IoT technology, and how they’re causing disruptive waves that ripple across different trades to nurture a near trillion-dollar industry.

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