Future Generali India Life Insurance Co. Ltd. adopted the use of REVA, a chatbot built on the Microsoft Bot Framework, which plays a key role in driving insightful conversations with its customers. In this video, see how the company has already seen an increase in the customer satisfaction rate by 91%, which won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI for enhancing customer engagement.

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This video is a quick introduction  to  Microsoft Analytics and AI, explaining how to expand the reach of  your data insights and gain increasing levels of efficiency and personalization. By harnessing the power of Microsoft Analytics, you can inform and drive intelligent automation through AI and machine learning.

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FINNING, the world’s largest Caterpillar dealer, started its digital transformation journey with customers in mind, but soon realized that its own operations were seeing just as many benefits as its clients. Not willing to turn down an opportunity to improve, FINNING quickly learned that the data obtained from customer-facing solutions enabled it to gain insights into internal processes and become even more efficient. Watch this video to learn how Azure IoT can have game-changing solutions that push forward internal process optimization and enhance customer satisfaction.

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This video captures the journey of Samit Saini, a security officer at London Heathrow Airport and who discovered Microsoft Power Apps. As a novice, he easily created useful, time-saving applications. Now, as a member of the IT team, he teaches others to do the same. See how Samit and Power Apps led digital transformation.

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More than ever before, organizations are augmenting human skills, ingenuity, and business acumen with data analytics, productivity, and enterprise solutions to gain a competitive edge. Subscribe today to stay informed on how solutions like Dynamics 365, Power BI, and other Microsoft services and solutions are enabling modern businesses to take the lead over competitors and finish first in the marketplace.

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Microsoft is aiming to adapt its productivity suite to a short-attention-span world, bringing years of research into products like PowerPoint, Outlook, and Excel. This article outlines how after years of slavishly digitizing and formatting words, numbers, and images, future versions of Word, Excel, and PowerPoint will be much more aware of your work and how you do it. Intelligent algorithms will find patterns and meanings in the data and use the insights to help you get through your day more efficiently. This transition to smarter work software has already begun.

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